How to lodge a complaint

Internal dispute resolution

Start with us

If you are unhappy with any part of our service, the quickest route is usually to raise it directly with Dhruv Patel on 0413 321 141 or dhruv@skbroking.com.au. Most issues are resolved at this point.

You can also lodge a formal complaint with the Complaints Officer at our licensee, Australian Finance Group Ltd (AFG), using any of the methods below.

Please set out the details of your complaint as clearly as you can. If you need help putting the complaint together, let the Complaints Officer know and arrangements will be made to assist you.

How your complaint will be handled

Once a complaint is received we will do our best to resolve it promptly. To make that possible, we ask you to provide:

• All essential and relevant information, documents, written statements and any other material that may help resolve the complaint.
• Any further information we may reasonably ask for.

If you are not satisfied

If you are unhappy with our response, or we have not reached agreement with you within the prescribed timeframe, you can take the complaint to our external dispute resolution scheme, the Australian Financial Complaints Authority (AFCA). This is a free service that gives you an independent way to have certain complaints resolved.